My client is a fast-growing company within the technology / audio-visual industry and they are re-locating to Twickenham. Working as part of the Service Desk Team this role will be offering excellent service to customers on their Audio Visual Solutions.

NB THIS ROLE IS NEAR TWICKENHAM

Key Performance Areas 
· Take ownership for resolving problems & issues on behalf of customers
· Manage and prioritise workload
· Accurately logging all incidents and issue updates
· Promote a professional image of AVM
· Ensure full SLA’s achieved
 
Day to Day Working Processes 
· Answer incoming calls within an appropriate time frame, to a high level of customer service.
· Active participation in team communications and activities
· Log calls accurately and to AVM standard in the Call Management system
· Manage tickets through to resolution, ensuring all updates and relevant communications are recorded, and passed to the relevant internal support team.
· Make outbound calls to customers and 3rd parties ensuring all the relevant information is passed on and logged
· Escalate to internal departments and within SLA if fault is outside support scope.
· Update the end user and ensure all relevant parties are kept in the loop at all times 
· Informing key personnel within the Service Desk of any High Priority calls
 
Core Competencies & Knowledge 
 Interpersonal Skills- Communication- Decision Making - Drive Team Working People Management- Performance Management- Developing Self (& others) Customer Focus- Initiative & Pro-activity- Planning and Organising- Tenacity Technical Skills
 
Hours of Work 
· Working Monday to Friday 08.30 - 17.30· Lunch break 60 minutes

Desired Systems Knowledge 
· Audio / Visual Conferencing systems, including Polycom and Tandberg· MS Outlook / MS Word / MS Excel / Access

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My client is a fast-growing company within the technology industry. They are re-locating to Twickenham and are looking for a Sales Administrator to support their busy team.

The role requires a self starter who takes initiative and is good at managing both theirs & others time. Being confident, flexible and have an interest in sales would also be beneficial.

Main tasks include:

· Quotes - contacting suppliers to negotiate prices on equipment requested by clients.  Creating a quote document to send to client. 
· Orders - Collate all information received from a quote and purchase order to send to the Purchasing team. 
· Deliveries - Track orders and deliveries.  Update clients on progress.
· Tenders - Assist in collecting information for tenders.
· General - Order stationery, faxing and emailing on behalf of the sales team and other ad hoc duties.

Key skills include:

· Excellent organisational & administrative skills ideally in a sales environment.
· Solving minor problems for team or client.
· Good attention to detail.
· Communicate and liaise professionally with customers & suppliers.
· Excellent knowledge of Microsoft Office packages including Excel, Word and Outlook.

HR Manager / Generalist to work for this specialist transport company based in the East of London.

This is a nationally renowned company in their field and are one of the largest and best service providers!

They are at present bringing their HR function up-to-date and need a fully CIPD qualified person to assist them through this time and to continually improve and maintain high standards moving to the future. You will be reporting directly to the Board and so will need to have confidence and tactful approach. Your responsibilities will be broad including recruitment and selection, employee relations, disciplinaries, employment law, payroll issues and benefits.

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My client is a well respected large property company based in the West End and they’re looking for a new PA to join their company supporting their new Head of Strategy. This is a pivotal role within the company and an excellent opportunity. They are looking for someone to start immediately with a view to going permanent.  Please see below job spec. Ideally you will have xperience of working in a similar secretarial/admin role, preferably in a consulting firm or investment bank.

Please note this is a temp to perm role but please also apply if you are only looking for permanent work.

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Our client is a well respected property company based in Victoria. They are in the process of moving offices and need a true senior receptionist to complement their new look!

You will need to have an impeccable 5 star attitude to your work and appearance. You will need a mature approach to your work and be really proud of your reception area. This role is also varied as you will need to be flexible with the tasks that you complete on a daily basis as there are additional responsibilities.

There are three meeting rooms that need organising as well as highlighting occasional maintenance matters, refreshments, secretarial support, office equipment, post, couriers.

If you love being a receptionist and take pride in your work please apply today. Role will be to start in mid February and interviews will be this and next week.

Hours are 8.30-5.30pm

This is an excellent opportunity for a well rounded, enthusiastic and hard working candidate to manage this senior director. This is a really hectic and hands on role as you will be supporting a very dedicated and colossally busy woman.

The purpose of the role is to provide high quality administrative and business support ot the Director and all office activities in the areas of Human Resources, finance, communication and general office administration as required.

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JOB PROFILE

To provide high level administrative support within a busy private investments and family office.

Specific Responsibilities

§ Answering incoming calls in a pleasant, professional and courteous manner by the third ring. Providing callers with accurate information. Taking clear and precise messages for members of the company and delivering messages promptly.

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Salary Range: £8-16per hour

We recruit for a range of temporary assignments in all areas of industry and in a variety of roles. Our clients are mainly West End and City based companies

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